Returns & Exchanges
At Predatory Fins, we strive to ensure your aquatic life and supplies arrive in peak condition; however, if you are not satisfied with your purchase, we offer a structured return process for eligible items. Please note that live arrival guarantees and dry goods returns are subject to specific timeframes and documentation requirements to ensure a smooth resolution.
Verify Eligibility
Ensure your item is in its original packaging and unused for dry goods, or document any live arrival issues immediately with clear photos and video within 2 hours of delivery.
Contact Support
Email our customer service team with your order number, a brief description of the issue, and the required visual documentation to initiate an RMA or claim.
Prepare Shipment
For dry goods, securely package the item with all original manuals and accessories; for live fish claims, follow our specific instructions regarding disposal or return as directed by our team.
Receive Refund or Credit
Once your return is inspected or your live arrival claim is verified, we will issue a refund to your original payment method or provide store credit within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing